When will my rug be shipped?
Items are shipped within 7-14 days by Fed ex ground after they are purchased. As soon as they ship you will get a confirmation email. If your rug needs to be sent to the cleaners there is a bit more of a delay and we will notify you as soon as it is ready to ship. Semikah is working hard to get these beauties into your homes.
Why are the rugs the length and width that they are?
These rugs are made for the architecture in Morocco. Often the rooms or areas that they are created for are very long and narrow, hence the unconventional shape. Each rug has added character with its unique size. Occasionally the dimensions will change very slightly from end to end. This is not a mistake but is tell-tale of an authentic woven piece. Multiple women work simultaneously on the loom to create the rugs which can cause variation.
Do you ship internationally?
Yes! We ship world wide. We now provide checkout on our website with flat rate shipping for Australia, New Zealand, Canada, Spain, Denmark, United Kingdom, Brazil, South Africa, Germany and France. If you do not see your country represented above please contact us for a shipping quote. We also provide checkout on paypal.com for international customers. Please inquire at firstname.lastname@example.org for a shipping quote.
Do you accept returns?
We only accept returns for items damaged in shipping. We take extra care to hand select each piece in Morocco and we ship worldwide. We cannot accommodate returns due to these factors. If you receive a rug that is damaged in shipping please contact us at email@example.com. If you live local to Grand Rapids, MI and would like to take a rug home to try it out in your space, we are happy to do this on a request basis before purchasing.
Why do you list your sold rugs on the website?
We often get requests for rugs that have previously sold on the website. We have reserved a select amount listed under the sold tab, so you can see the styles and types of rugs we are capable of sourcing. If you are a designer or client and you are looking for something specific and do not see it available you can go to the sold tab to preview our merchandise that we have had available in the past. This will give us a good idea of what your client likes so we can source something specific.
Are you responsible for packages that get stopped in customs and do you provide insurance?
Periodically, a package will be put on hold with your customs department. There is no limit to the amount of days they can hold a package. Once the package has arrived in your country and we can show it is in customs, the follow up will need to be done on your end with your customs department. Once a package has left US soil we no longer remain responsible for the refund if it goes missing. You are welcome to purchase additional insurance on your rug when you purchase and this will be included with your shipment when we send it out. We automatically provide up to $300.00 of insurance to all countries. Please contact us if you would like additional insurance before you purchase.