FAQs
colorful transparency from our home to yours…
“Our rugs may seem mysterious in beauty, but we want to be as transparent as possible. Sourced from diverse tribes including Beni Mcguild, Beni Ourain, Azilal, Boujad, Tuareg and more throughout exotic Morocco, each rug is handcrafted from 100% wool and is vegetable dyed or left in their natural wool color. There is no mystery in the quality of each artistically-crafted rug. Our quality control measures ensure well-constructed and high-quality hand-made rugs. Here are answers to frequently asked questions about our rugs. If your question isn’t answered below, please contact us on our contact page. ”
when will my rug be shipped?
Items are shipped within 7-14 days by Fed ex ground after they are purchased. As soon as they ship you will get a confirmation email. If your rug needs to be sent to the cleaners there is a bit more of a delay and we will notify you as soon as it is ready to ship. Semikah is working hard to get these beauties into your homes.
do you accept returns?
We only accept returns for items damaged in shipping. We take extra care to hand select each piece in Morocco and we ship worldwide. We cannot accommodate returns due to these factors. If you receive a rug that is damaged in shipping please contact us at veronica@semikahtextiles.com within one week of purchase. If you live local to Grand Rapids, MI and would like to take a rug home to try it out in your space, we are happy to do this on a request basis before purchasing. We will charge a 10% restocking fee for any orders that are returned without our approval or are not part of an exchange. We do offer exchanges on a case by case basis.
DO YOU OFFER A TRADE DISCOUNT?
If you are a design professional, Join our club and enjoy our custom designs at special pricing, just for you. We offer 10% to the trade with a valid website and business card. You can send these to veronica@semikahtextiles.com.
why are the rugs not in standard sizing?
These rugs are made for the architecture in Morocco. Often the rooms or areas that they are created for are very long and narrow, hence the unconventional shape. Each rug has added character with its unique size. Occasionally the dimensions will change very slightly from end to end. This is not a mistake but is tell-tale of an authentic woven piece. Multiple women work simultaneously on the loom to create the rugs which can cause variation.
do you repair and wash rugs?
All rugs are washed and repaired prior to shipment. Vintage rugs may show signs of age that go un-repaired as we focus on all major repairs to a piece. (tearing and holes). Abrash (fading colors), missing tassels...are common in an antique piece and will NOT be repaired before shipment.
Handmade orders
Handmade orders apply to our custom brass fitting and pottery orders. It is common to see slight imperfections in the brass as this is a LIVE brass handmade product. Imperfections may include, (small Hammered indentations, patina, Oxidation of the brass) Please contact us with any further questions, or to place a custom order.
do you ship internationally?
Yes! We ship worldwide. US and Canada based vintage orders are offered free ship. Custom orders are quoted shipping upon completion of your custom piece.
We now provide checkout on our website with $100 Flatrate shipping to Australia, New Zealand, United Kingdom, Germany, Mexico and France. If you do not see your country represented above please contact us for a shipping quote. You can contact us on our contact page with any further questions.
why is sold inventory listed on your site?
We often get requests for rugs that have previously sold on the website. We have reserved a select amount listed under the sold tab, so you can see the styles and types of rugs we are capable of sourcing. If you are a designer or client and you are looking for something specific and do not see it available you can go to the sold tab to preview our merchandise that we have had available in the past. This will give us a good idea of what your client likes so we can source something specific.